Know your rights when it comes to vehicle repair and maintenance.
Did you know?
- You are not required to take your vehicle to the dealer in order to maintain your warranty.
- A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.
No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.
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Do I have to use the manufacturer's original equipment parts to keep my warranty valid? |
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Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more. |
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What do I have to do to keep my car or truck's warranty in effect? |
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Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it. |
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My car is a leased vehicle. Am I responsible for maintenance? |
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Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual. |
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What parts should be replaced and at what intervals should these services be performed? |
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Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements. |
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What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty? |
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The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered. |
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How does the quality of aftermarket parts compare with original equipment parts? |
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Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications. |
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If I do have a warranty-related problem with a dealership, what rights do I have? |
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If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help. |
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http://www.righttorepair.org/
What People Say About Us
Love these guys! They are so efficient as well as honest and trustworthy. Highly recommend!
Rillito is my go to mechanics shop. They KNOW what they're doing, and they love their work. More importantly, I love their work, customer service, and Saturday hours. They have money saving tips, they check out used cars I've considered buying and saved me from some disasters! They also do on-site alignments and U-haul rentals. Did I mention they're also a bunch of really nice guys, too?
I have used Rillito for several years and found them outstanding. I feel they are an honest and give a straight deal as to what you need or don't need done on your car. I have enough confidence in them that my entire family use them. It is nice to know they are not trying to take advantage of their customers especially when you may not know a lot about the inner working of your vehicles now a days.
This shop rocks, they have 8 lifts, the waiting area is comfortable, and they do only top quality work. When I called in about both my rear and sliding doors locking up on my Chevy Astro, Tony was very understanding and offered an honest quote. When I came to pick it up (same day I might add) I couldn't help but notice they were working on a bright yellow Lotus. Jason my tech went above and beyond making sure the workmanship made the operation buttery smooth. I will definitely be returning!
We were on a road trip back from California to Texas and ran something over that busted our gas tank and exhaust pipe. Not being from here, we had no idea what to do. A kind worker found us a hotel and drove us there. Such hospitality, made a terrible event a little better.
Tony services all of our vehicles and does a great job!
Give him a call for all your automotive needs.
