Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 520-623-5260 or make an appointment online!
What People Say About Us
Love these guys! They are so efficient as well as honest and trustworthy. Highly recommend!
Rillito is my go to mechanics shop. They KNOW what they're doing, and they love their work. More importantly, I love their work, customer service, and Saturday hours. They have money saving tips, they check out used cars I've considered buying and saved me from some disasters! They also do on-site alignments and U-haul rentals. Did I mention they're also a bunch of really nice guys, too?
I have used Rillito for several years and found them outstanding. I feel they are an honest and give a straight deal as to what you need or don't need done on your car. I have enough confidence in them that my entire family use them. It is nice to know they are not trying to take advantage of their customers especially when you may not know a lot about the inner working of your vehicles now a days.
This shop rocks, they have 8 lifts, the waiting area is comfortable, and they do only top quality work. When I called in about both my rear and sliding doors locking up on my Chevy Astro, Tony was very understanding and offered an honest quote. When I came to pick it up (same day I might add) I couldn't help but notice they were working on a bright yellow Lotus. Jason my tech went above and beyond making sure the workmanship made the operation buttery smooth. I will definitely be returning!
We were on a road trip back from California to Texas and ran something over that busted our gas tank and exhaust pipe. Not being from here, we had no idea what to do. A kind worker found us a hotel and drove us there. Such hospitality, made a terrible event a little better.
Tony services all of our vehicles and does a great job!
Give him a call for all your automotive needs.